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Checked Baggage Top

When you travel with Shenzhen Airlines, you need to ensure you are aware of the restrictions on your Checked baggage, including:
Free Baggage Allowance for domestic flight and international
Class Adult Ticket Children Ticket Star Alliance Gold
First Class 40kg 40kg 20kg extra
Business Class 30kg 30kg 20kg extra
Economy Class 20kg 20kg 20kg extra

Hand Baggage Top

When you travel with Shenzhen Airlines, you need to ensure you are aware of the restrictions on your Hand baggage, including:
The maximum number of free Hand baggage items for international flight:
Adult and children ticket
Class Weight Piece Dimensions Star Alliance Gold
First Class not exceed 5kg 2 Each baggage may not exceed 115cm when its length, width, and height is totaled, and the baggage should easily fit into the overhead bin or the space under the seat /
Business Class not exceed 5kg 1 1 piece extra
Economy Class not exceed 5kg 1 /


The maximum number of free Hand baggage items for domestic flight:
Class Weight Piece Dimensions Star Alliance Gold
First Class not exceed 5kg 2 not exceed 20cm×40cm×55cm /
Business Class not exceed 5kg 1 not exceed 20cm×40cm×55cm /
Economy Class not exceed 5kg 1 not exceed 20cm×40cm×55cm /

Special Baggage Top

When you fly with our international flight, you can take certain types of special baggage in addition to your normal checked baggage allowance.
- musical instruments
and the like which are not suitable for transport in the cargo compartment will only be accepted for carriage in the cabin if advance permission is granted by SHENZHEN AIRLINES and relevant charges paid.

- Golf and skiing equipment
Golf and skiing equipment shall be subject to SHENZHEN AIRLINES’ relevant regulations of international air transport.

- Firearms and ammunition for hunting and sporting purposes
Firearms and ammunition for hunting and sporting purposes may be accepted for carriage as checked baggage subject to valid Firearms Transport Permit (People’s Republic of China Police Bureau’s relevant regulations shall be referred to), but are not be permitted as Hand Baggage in the cabin. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations.

- Swards, Knives and Similar items, whether of antiques or tourist souvenirs
Swards, Knives and Similar items, whether of antiques or tourist souvenirs, shall be properly packed. All such items are accepted for carriage as checked baggage only.

- Toy guns
Toy guns may only be accepted as checked baggage.

- Pet
When you want to transport your pet, you can rest assured that we will take the very best care of them. We accept transporting Pets, Seeing-eye Dogs, and Hearing-ear Dogs.
(1)Pets
a) Pets are dogs, cats, birds and other small animals fed in families. The passenger traveling with pets shall have to give advance notice to and get approval of SHENZHEN AIRLINES and relevant successive carriers when making reservation. Small animals, when properly crated and accompanied by valid health and vaccination certificates, entry and exit permits, and other documents required by countries of entry and exit, or transit, will, with the advance approved of SHENZHEN AIRLINES and other concerned successive carriers, be accepted for carriage.
b) Passenger traveling with pets shall send his or her pets to the airport for completion of check-in procedures at the time as specified by SHENZHEN AIRLINES on the date of commencement of travel.
c) Pets must be properly crated in a strong container that suits the animal’s characteristics in nature, and is strong enough to prevent the animal’s damageable efforts. It is essential that the container is well constructed so as to prevent the animal from escaping, or from pushing out though the container to cause harm to the passenger, or damage to baggage or cargo. To avoid the contamination of the aircraft, equipment or other objects, excrements inside of the container must be absorbed and no seepage is allowed.
d) The pets will be carried in cargo compartment only, provided that with the special consent of SHENZHEN AIRLINES such animals may be permitted in the cabin, the container in which the pets are confined must fit under the seat in front of the passenger.
e) The pets together with its container and food carried, shall not be included in the free baggage allowance of the passenger but constitute excess baggage, for which the passenger shall pay the applicable rate.
(2)Seeing-eye Dogs and Hearing-ear Dogs
a) Seeing-eye and hearing-ear dogs are referred to those specially trained to lead the blind or to assist the deaf passengers.
b) Carriage of seeing-eye and hearing-ear dogs to accompany sight/hearing impaired passengers will only be accepted if due notice has been given when making reservation and permission granted by SHENZHEN AIRLINES.
The deaf passenger’s impaired hearing shall be evidence by a medical certificate.
c) Seeing-eye and hearing-ear dogs, when permitted into the cabin, must wear a mouth cover and be properly led by a rope before the dog is carried into the cabin. The movement of such dog must be harmlessed in the cabin. The dog does not occupy a seat.
d) Seeing-eye and hearing-ear dogs, when carried in cargo compartment, shall be properly crated in containers to which the same requirements as specified in Article.
e) The seeing-eye and hearing-ear dogs together with containers and food will be carried free of charge in addition to the free baggage allowance.
f) SHENZHEN AIRLINES may refuse acceptance for carriage of seeing-eye and hearing-ear dogs long distance when operating a non-stop, flight on which the animals are unfit to carry in a specific type of aircraft.

Banner Items Top

Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in SHENZHEN AIRLINES Regulations, including:
Explosives,
Gas,
Flammable liquids,
Flammable solids,
Substances liable to spontaneous combustion;
Substances which on contact with water emit flammable gases,
Oxidizing substances,
Organic peroxides,
Poisonous and infectious substances,
Radioactive materials,
Corrosives,
And other dangerous goods;

any items which are capable of posing a dangerous or damageable risk when carried by air; or firearms and ammunition other than for hunting and sporting purposes, or items such as controlled knives or other similar objects; or items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or over; or items which in the opinion of SHENZHEN AIRLINES are unsuitable for carriage by reason of their weight, size, shape, packing or character, such as fragile or perishable items.

Excess Baggage Top

Excess Baggage is the baggage to be carried in excess of the free baggage allowance for checked and Hand Baggage.
SHENZHEN AIRLINES will provide carriage of excess baggage only to the passenger who has paid the excess baggage charge and for whom the excess baggage ticket has been issued.
The excess baggage charges, under the baggage weight concept, shall be assessed per kilogram at 1.5% of the highest normal direct adult one way economy class fare. The charges shall be based on the rate in effect on the date of issuance of the excess baggage ticket.

Baggage Delivery Top

Please keep safe of you baggage tab after you check your baggage. When you arrive at your destination and pick up you baggage, please check the number on the baggage tab to avoid you bring the wrong baggage.
Please write your name, address and contact no. on your checked baggage by using the little card. If you found your baggage is delay or lost, please report this to the baggage service counter in the terminal.