Instructions for Check In

Please arrive at the airport to handle the check-in procedure (allocate seat, register baggage, and receive boarding pass) with the passenger's valid identity document (the document used to purchase the ticket, and the international flight should also provide the certificates and materials as required by the customs, exit and entry department and other departments) on the day of checking in.

For domestic flights of Shenzhen Airlines, the start time for handling check-in procedure shall be 90 minutes (120 minutes for international flights) before the departure time as specified on the ticket, and the check-in deadline shall be subject to the deadline of the local airport.

If a passenger holds an electronic ticket for a domestic flight departing from Shenzhen with booked date, time and seat, he/she could choose to handle the check-in procedure via self-service check-in or online check-in.

Self-service check-in at the airport: the passenger could select his/her expected seat from the range of seats for autonomous use, and print out the boarding pass just by inputting his/her certificate No. used for purchasing the ticket in the self-service check-in equipment of Shenzhen Airlines according to the computer prompts.

On-line check-in: if the voyage and handling time of the passenger meet the conditions for handling the check-in procedure on the website of Shenzhen Airlines, he/she could select his/her expected seat from the range of seats for autonomous use and print out the boarding pass. After arrived at the airport, the passenger could go through the security check with the printed boarding pass. If the passenger didn't pre-print the boarding pass, he/she could print the boarding pass according to the computer prompts on the self-service check-in equipment of Shenzhen Airlines.

Warm Prompt:Information in the following forms may be updated irregularly due to the change of airport information, so there may be circumstance that the information failed to be updated in time. Thanks for understanding.

1. Check-in Deadline of Various Airports

Origin (place of departure) Flight stop loading time (check-in deadline)
Hangzhou, Sanya, Nanjing, Wuhan, Xi'an, Hohhot, Guiyang, Tianjin, Urumchi, Changchun, Wenzhou, Changsha, Ningbo, Lanzhou, Dalian, Lhasa, Wuxi, Qingdao, Jinan, Fuzhou (international flight) Stop loading 40 minutes before scheduled flight's departure time (E.g.: if you have booked a flight departing from Hangzhou and to be take off at 11:40, be sure to arrive at the airport and handle the check-in procedure before 11:00.)
Guangzhou (domestic flights), Shanghai Pudong/Shanghai Hongqiao, Shenyang, Shenzhen, Beijing (domestic flights), Chengdu, Chongqing, Kunming, Zhengzhou, Harbin, Haikou, Nantong (International flights), Tianjin (international flights), Nanning (international flights), Bangkok Stop loading 45 minutes before scheduled flight's departure time (E.g.: if you have booked a flight departing from Guangzhou and to be take off at 08:45, be sure to arrive at the airport and handle the check-in procedure before 08:00.)
Hong Kong Stop loading 50 minutes before scheduled flight's departure time (E.g.: if you have booked a flight departing from Hong Kong and to be take off at 12:10, be sure to arrive at the airport and handle the check-in procedure before 11:20.)
Beijing (international flights), Guangzhou (international flights), Seoul Stop loading 60 minutes before scheduled flight's departure time (E.g.: if you have booked a flight departing from Beijing and to be take off at 11:30, be sure to arrive at the airport and handle the check-in procedure before 10:30.)

For domestic cities not involved / not indicated above, the check-in deadline shall be 30 minutes before scheduled flight's departure time; for international cities not involved above, the check-in deadline shall be 60 minutes before scheduled flight's departure time.

Before boarding, passengers and their baggage must pass the security check. Generally, the boarding deadline shall be 15 minutes before the departure time as specified on the ticket (as Shenzhen, Guangzhou, Beijing). The boarding deadline of each airport is not identical, so we recommend that you inform yourself about the boarding deadline of each airport and follow the rules.

2. Opening time for handling check-in procedure in advance in each city

Warm prompt:the actual time limit shall be subject to the flight initialization time in check-in process; the latest handling time shall be 90 minutes before flight's departure.

Series No. City Opening time for on-line check-in Boarding pass printing counter Remarks
1 Beihai 14:00 p.m. on the day before scheduled flight's departure time On-duty counter For the moment, passengers must print the boarding pass at the local airport
2 Beijing 17:00 p.m. on the day before scheduled flight's departure time J-02 (T3 terminal of Beijing Capital International Airport)
3 Changchun 20:00 p.m. on the day before scheduled flight's departure time Head counter
4 Changsha 12:00 p.m. on the day before scheduled flight's departure time Head counter
5 Changzhou 20:00 p.m. on the day before scheduled flight's departure time Ordinary counter
6 Chengdu 17:00 p.m. on the day before scheduled flight's departure time Ordinary counter
7 Chongqin 19:00 p.m. on the day before scheduled flight's departure time Ordinary counter
8 Dalian 17:00 p.m. on the day before scheduled flight's departure time Ordinary counter
9 Fuzhou 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
10 Guangzhou 16:00 p.m. on the day before scheduled flight's departure time No.13 counter(head counter) on M island
11 Guiyang 19:00 p.m. on the day before scheduled flight's departure time Ordinary counter
12 Harbin 20:00 p.m. on the day before scheduled flight's departure time Ordinary counter
13 Haikou 12:00 p.m. on the day before scheduled flight's departure time No.41-47 check-in counters
14 Hangzhou 15:00 p.m. on the day before scheduled flight's departure time No.23 check-in counter
15 Hefei 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
16 Hohhot 13:00 p.m. on the day before scheduled flight's departure time Ordinary counter
17 Jinan 16:00 p.m. on the day before scheduled flight's departure time Head counter
18 Kunming 15:00 p.m. on the day before scheduled flight's departure time Ordinary counter
19 Lanzhou 12:00 p.m. on the day before scheduled flight's departure time No.15-16 check-in counters
20 Lijiang 15:00 p.m. on the day before scheduled flight's departure time Ordinary counter
21 Nanchang 16:00 p.m. on the day before scheduled flight's departure time Ordinary counter
22 Nanjing 14:00 p.m. on the day before scheduled flight's departure time Ordinary counter
23 Nanning 17:00 p.m. on the day before scheduled flight's departure time Ordinary counter For the moment, passengers must print the boarding pass at the local airport
24 Nantong 16:00 p.m. on the day before scheduled flight's departure time Ordinary counter
25 Ningbo 20:00 p.m. on the day before scheduled flight's departure time Ordinary counter
26 Qingdao 24 hours before scheduled flight's departure time Ordinary counter
27 Sanya 22:00 p.m. on the day before scheduled flight's departure time Ordinary counter
28 Shanghai Hongqiao 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
29 Shanghai Pudong 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
30 Shenzhen 12:00 p.m. on the day before scheduled flight's departure time Head counter
31 Shenyang 18:00 p.m. on the day before scheduled flight's departure time Ordinary counter
32 Shijiazhuang 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
33 Taiyuan 12:00 p.m. on the day before scheduled flight's departure time No.19-28 check-in counters
34 Jinjiang (Quanzhou) 17:00 p.m. on the day before scheduled flight's departure time Ordinary counter
35 Tianjin 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
36 Wenzhou 16:00 p.m. on the day before scheduled flight's departure time Ordinary counter
37 Urumchi 12:00 p.m. on the day before scheduled flight's departure time Head counter
38 Wuxi 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
39 Wuhan 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
40 Xi'an 12:00 p.m. on the day before scheduled flight's departure time Head counter
41 Xining 16:00 p.m. on the day before scheduled flight's departure time Ordinary counter
42 Xiamen 12:00 p.m. on the day before scheduled flight's departure time Ordinary counter
43 Yibin 24 hours before scheduled flight's departure time Ordinary counter
44 Yichang 15:00 p.m. on the day before scheduled flight's departure time Ordinary counter
45 Yinchuan 16:00 p.m. on the day before scheduled flight's departure time Ordinary counter
46 Zhanjiang 13:00 p.m. on the day before scheduled flight's departure time Ordinary counter
47 Zhengzhou 19:00 p.m. on the day before scheduled flight's departure time Ordinary counter
48 Yangzhou (Taizhou) All are transit flights, and the time shall be subject to the initialization time of the departure airport No.3-5 ordinary counters
49 Jingdezhen Jingdezhen - Guangzhou: 19 p.m. on the day before flight's departure time; the remaining flights are all transit flights, and the time shall be subject to the initialization time of the departure airport Ordinary counter

Warm prompt:the initialization time of any stopover flight shall be subject to the initialization time of the departure airport, e.g.: for flight ZH9576 (Dalian - Wuxi - Guangzhou), the initialization time of Wuxi airport shall be after the initialization time of Dalian.