Unaccompanied elderly passengers

Notes:Special passenger service must be requested when buying a ticket.At present,the unaccompanied elderly passenger service is only applicable to the domestic flights actually operated by Shenzhen Airlines.

I. Passengers 65 years and older, having mobility impairment and unaccompanied by adults could enjoy this service provided by Shenzhen Airlines free of charge.

II.Notes for application:

1.You may call 95361 or take the original document of the elderly passenger to buy ticket and apply for the service at any subordinate ticket office of Shenzhen Airlines.

2. Please apply for or reschedule the service for the elderly passenger without an accompanying adult no later than 15:00 on the previous day of flight departure.

3. Connecting flight (i.e., transfer flight) does not provide the service for an unaccompanied elderly passenger.

4. Please note that the departing and arrival flights involving the following terminals currently do not provide the service for an unaccompanied elderly passenger, including Guangzhou, Beijing, Chengdu, Zhengzhou, Guiyang, Hohhot, Wuhan, Shanghai, Tianjin, Chongqing, Dalian, Linyi and Xiamen.

III. On-boarding process

1. On the boarding day, the person seeing off the elderly passenger is kindly advised to bring his/her original identity card and the passenger, and go through the boarding procedures at the airport two hours in advance;

2. Please fill in the Letter of Notice on the Boarding of Passenger Enjoying Special Service of Shenzhen Airlines at the information desk (or check-in counter if information desk is unavailable);

3. The person seeing off the passenger shall leave the airport 15 minutes after flight departure; and the person picking up the passenger needs to get to the airport 30 minutes in advance with his/her own document to pick up the passenger.

Notes: The person seeing off/picking up the passenger shall be an adult, and the application formalities and form of airport service for the unaccompanied elderly passenger could only be processed or filled in on the flight date.