Shenzhen Airlines Transported 280,000 Passengers During Spring Festival Holiday in Shenzhen

Shenzhen Airlines transported 280,000 passengers during this year’s Spring Festival holiday (Feb. 4-10, 2019) in Shenzhen, with a load factor of 86 percent. The 739 special passengers transported include 430 unaccompanied minors and 264 wheelchair passengers. Passengers checked in some 15,857 pieces of baggage via self-service baggage drop system, accounting for 45 percent of total baggage transported.

The company has rolled out multiple paperless services via the Shenzhen Airlines Mashangfei (深航码上飞) WeChat mini-program and the Shenzhen Airlines app to make travel easier and more convenient. Passengers can book tickets, check flight status, check in for flights, board using mobile boarding passes, and receive electronic baggage codes using the mini app. They can also receive QR code boarding passes, change travel dates, get e-invoices for itineraries, and check in for flights as a family using the Shenzhen Airlines app. In addition, special passengers can use the app to apply for services. All these paperless services have helped travelers save time, avoid queues and enjoy more efficient, convenient and environment-friendly travel experience.

During the Spring Festival travel period, Shenzhen Airlines’ ground service department deployed more staff to guide passengers to check in for their flights via self-service systems. The company’s Communist Youth League organized young volunteers to launch a “warm winter” campaign, helping passengers check in for flights. Shenzhen Airlines’ northern units and bases removed ice and snow in rainy and snow weather to ensure safe journey for passengers.

As customer traffic increases during the Spring Festival travel period, Shenzhen Airlines kindly remind passengers to plan their trips in advance, keep abreast of weather changes, timely check flight status via the Shenzhen Airlines app, and avoid peak periods.