Shenzhen Airlines Will Introduce a New Rule on Tickets Cancellation or Change at a 4-Grade Charging Rate from Jan. 1, 2019

In order to solve the travel problems of passengers needing to pay high charges for requesting an emergency ticket cancellation or change and not allowed to cancel or change cheap tickets, Shenzhen Airlines will introduce a new rule on tickets cancellation or change from Jan. 1, 2019, implementing a graded charging rate changed from two grades to four grades. The new rule will end the era of non-refundable cheap tickets, stipulating that passengers who purchase tickets of any class can change or cancel the tickets before or after the flight departs, thus making passengers feel more relieved when booking tickets.

A source from Shenzhen Airlines revealed that the rate in the new rule is based on four periods of time, which are “no less than seven days before the scheduled departure time”, “seven days to 72 hours (including) before the scheduled departure time”, “72 hours to four hours (including) before the scheduled departure time” and “less than four hours before the scheduled departure time”. The rate of tickets cancellation or change will vary by time period. The earlier passengers apply for tickets cancellation or change, the more money will be refunded.

Shenzhen Airlines has announced the actual charging standard for tickets cancellation or change on the official website, and clearly informed passengers of relevant information during the process of purchasing tickets. At the same time, Shenzhen Airlines has also strengthened the management of online travel agency (OTA) platforms and sales agencies with which it has entrusted authorization relationships, and severely punished violations of the charging standard in order to ensure the rights and interests of passengers.

For more relevant information, please visit the official website of Shenzhen Airlines, or call Shenzhen Airlines’ 24-hour customer service hotline 95361 for consultation.

Attachment: The new rule on tickets cancellation or change

Class Voluntary endorsement Voluntary change Voluntary cancellation
No less than seven days before the scheduled departure time Seven days to 72 hours (including) before the scheduled departure time 72 hours to four hours (including) before the scheduled departure time Less than four hours before the scheduled departure time No less than seven days before the scheduled departure time Seven days to 72 hours (including) before the scheduled departure time 72 hours to four hours (including) before the scheduled departure time Less than four hours before the scheduled departure time
F/C Allowed Free Free Free 5% 5% 5% 5% 10%
P/A/D Not allowed 5% 5% 5% 10% 5% 10% 15% 20%
G Allowed for the full-fare ticket Free 5% 5% 10% 5% 5% 10% 20%
Y Allowed Free 5% 5% 10% 5% 5% 10% 20%
B/M/M1/U/H/Q Not allowed Free 10% 10% 20% 10% 15% 20% 30%
Q1/V/V1 Not allowed 5% 10% 20% 30% 10% 20% 30% 40%
W/S/E Not allowed 20% 30% 40% 50% 30% 40% 50% 70%
K/L/T Not allowed 20% 30% 40% 60% 40% 50% 60% 80%