Shenzhen Airlines Rolls Out Pet Station Service

Shenzhen Airlines (SA) officially rolls out a service dubbed Pet Station at Shenzhen Bao’an International Airport in December 2018. The Pet Station is located at SA, Air China and Kunming Airlines’ extra-large luggage pick-up area in the domestic arrival hall on the second floor of the airport (opposite the No. 10 carousel). Baggage sorting workers will deliver pets to the Pet Station for appropriate care after they arrive in Shenzhen. Passengers can pick up their pets at the facility by presenting their baggage tickets.

Pet owners may check out the Guidelines on Pet on Journey Service available at the Pet Station to learn more about pet air transportation. The last page of the Guidelines is a tag for filling pet information. Passengers may attach the tag to the pet crate when dropping off pets for travel with Shenzhen Airlines. Workers responsible for handling pet transportation may give pets extra care based on the information provided.

The baggage division of Shenzhen Airlines’ ground service department launched the Pet on Journey service in 2017. After dropping off pets for travel with SA at its check-in desks and scanning a QR code to subscribe to the WeChat public account named “SA Baggage Services”, passengers will receive instant photos or videos about their pets from its back-office workers by entering the last six digits of the baggage ticket numbers for pets in the WeChat dialogue box. This feature can help ensure the internal control of baggage transportation while achieving real-time sharing of baggage information with passengers, thus making the transport process more transparent. For the time being, this service only applies to SA-operated flights leaving Shenzhen. After pets are checked in and arrive at the sorting area, our sorting workers will upload information about their real-time conditions at the earliest possible opportunity.